Your pack shipment

 

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada post or other express mehtods available in Canada and USA with tracking and drop-off without signature. For international orders except USA, we use Canada Post's regular airmail without tracking. Therefore, we are not responsible for any damages, loss or delays which may occur during delivery. Orders will not be processed on weekends and holidays. If other delivery methods are preferred (i.e. express delivery with tracking and/or requiring a signature) at an additional cost, please contact us before placing your order.  



 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

 

Return

Unused items and items returned for verifiable manufacturing defects may be returned within 15 days of delivery, for 100% refund on the cost of the returned items. There is a 15% restocking fee for all other returned items; and additional charges due to damaged or misplaced packaging.

 

1.    E-mail, info@korearedginseng.net toll-free fax, 1-888-973-3095  to receive a Return Authorization Number. Returns will not be accepted without prior authorization. Place the Return Authorization Number prominently on the return label of the shipping carton.

 

2.    All returned items must be in unused condition and must be accompanied by all original contents. Missing contents will result in a reduced credit amount. All warranty cards must be left blank. Merchandise must be returned in original manufacturers box that has not been defaced or altered in any way.

 

3.    Purchaser is responsible for shipping at:  5313 Yonge St. Unit 200, Toronto, Ont. M2N 5R4, Canada


4.    Credit for returns are usually processed within 30 days from the date we receive the merchandise, and posted to the appropriate credit account.

 

 

 

 

 

 


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